Introduction

DigiXperts Software Solutions (“DigiXperts,” “we,” “us,” or “our”) is committed to protecting the privacy of individuals who visit our website at digixperts.in (“Website”) and use our services. This Privacy Policy explains what information we collect, how we use it, and what choices you have regarding your personal data.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Website.

Information We Collect

Information You Provide to Us

When you interact with our Website, you may voluntarily provide us with personal information, including but not limited to:

• Contact Information: Name, email address, phone number, and organization name — when you fill out a contact form, request a quote, or send us an enquiry.
• Project Details: Information about your business or institution, project requirements, and technical preferences — when you discuss a potential engagement with us.
• Communication Records: The content of emails, messages, or other communications you send to us.

Information Collected Automatically

When you visit our Website, certain information is collected automatically through standard web technologies:

• Device and Browser Information: Browser type and version, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, links clicked, and navigation paths within the Website.
• Network Information: IP address, approximate geographic location (city/region level), and internet service provider.
• Cookies and Similar Technologies: Small data files stored on your device that help us understand how you use our Website.

Information from Third-Party Analytics

We use third-party analytics services to understand how visitors interact with our Website. These services may collect information such as:

• Page views, session duration, and bounce rate
• Traffic sources and referral URLs
• Visitor demographics and interests (in aggregate, non-identifiable form)
• Heatmaps and session recordings to understand user behavior on our pages

How We Use Your Information

We use the information we collect for the following purposes:

• Responding to Enquiries: To reply to your contact form submissions, quote requests, and other communications.
• Service Delivery: To understand your project requirements and deliver our services effectively.
• Website Improvement: To analyze how visitors use our Website and make improvements to content, design, and functionality.
• Communication: To send you relevant information about our services, project updates, or follow-ups — only when you have initiated contact with us or given us permission.
• Security: To detect, prevent, and address technical issues, unauthorized access, and fraudulent activity.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the website recognize your device and remember certain information about your visit.

Cookies We Use

Managing Cookies

Most web browsers allow you to control cookies through their settings. You can choose to block or delete cookies, but doing so may affect certain features of our Website.

Do Not Track

Our Website does not currently respond to “Do Not Track” browser signals. However, you can opt out of analytics tracking by using browser extensions such as Google Analytics Opt-Out or by adjusting your cookie preferences.

How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our Website and delivering our services (e.g., cloud hosting providers, analytics platforms, email delivery services). These providers are obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose information if required to do so by law, regulation, or legal process.
• Business Protection: We may share information when necessary to protect the rights, property, or safety of DigiXperts, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

• Enquiry and contact data is retained for up to 2 years after the last interaction, unless you request earlier deletion.
• Analytics data is retained in aggregate, non-identifiable form and subject to the retention policies of the respective analytics platforms.
• Project-related data for active and past clients is retained for the duration of the engagement and for a reasonable period afterward for legal and reference purposes.

Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• HTTPS encryption on all pages of our Website
• Secure server infrastructure with access controls
• Regular security updates and monitoring
• Restricted access to personal data on a need-to-know basis

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to handling your data responsibly.

Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Objection: Object to the processing of your personal data for certain purposes.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw consent at any time.

To exercise any of these rights, please contact us at support@digixperts.in. We will respond to your request within a reasonable timeframe, and in any case within the period required by applicable law.

Third-Party Links

Our Website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party website you visit.

Children's Privacy

Our Website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the “Last Updated” date at the top of this page will be revised. For significant changes, we may provide additional notice on our Website. We encourage you to review this Privacy Policy periodically.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Andhra Pradesh, India.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: